Volume XXIV, Number 13 (Issue 1164) March 30, 2026 Shifting the Perspective Bear with me for a moment as I lead you through an exercise on perspective. If you will, take sixty seconds to follow these instructions. Take your right arm, index finger extended and raise it above your head toward the ceiling. Now, start rotating your arm in a clockwise
Volume XXIV, Number 12 (Issue 1163) March 16, 2026 “Meets Expectations” Really? People routinely fail to live up to our expectations. Sometimes, it is their fault as they simply choose not to put in the effort. Other times the problem is the bar we set is too high. But much of the time the fault lies with us because we do
Volume XXIV, Number 11 (Issue 1162) March 16, 2026 “I Have Only Been an Instrument” Abraham Lincoln uttered those words in January 1865. At the time, he could not know that both his life and the Civil War would soon end. Lincoln, of course, was felled by an assassin’s bullet on April 14, 1865, while the Civil War would officially
Volume XXIV, Number 10 (Issue 1171) March 9, 2026 Be Aware of the Perils of Tunnel Vision How often do you find yourself falling into a pattern of tunnel vision? You know, the all-too-common phenomena of becoming so obsessed with a single path or solution that you can no longer consider an alternative. It happened to me recently and the example is
Volume XXIV, Number 9 (Issue 1170) March 2, 2026 Have you witnessed a young child when they first assert some self-confidence and initial strides at independence with the all too familiar declaration, “I can do it myself!”? Invariably, those early attempts at DIY do not end well. But eventually, with guidance, living examples, and help from mom, dad, or an older
Volume XXIV, Number 8 (Issue 1169) February 23, 2026 Promises Made. Promises Kept? What we do impacts others. Whether it is the care that goes into our work when we are one link in a chain or others are looking to us to make their customer experience better than expected, what we do and the care we give matters. When you
